What Information We Collect and Why
We collect your name, email address, phone number and account wallet details when you register. When you make a deposit or withdrawal via bKash, Nagad or Rocket, we log the transaction reference and amount so we can match payments to your account and resolve any dispute
-
1
quickly. We also collect device identifiers and session data — the browser type, your IP address, and the pages you visit within the lobby — to detect unusual login activity and keep your account secure. Cookies help us remember your preferences between sessions; you can manage
-
2
cookie settings through your browser at any time. We do not collect payment credentials such as your mobile banking PIN or full card number. Data you provide is processed only to the extent needed to operate your account, handle your wallet transactions, and respond to your
-
3
support requests. Availability of our services depends on your local law and the eligible regions we are permitted to operate in. We retain your data for as long as your account is active and for a reasonable period afterward as required by applicable record-keeping obligations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.